FAQs

What is the difference between Flame Resistant and Flame Retardant?

All of the ARC rated Products in the Daneunder Range are Flame Resistant.

Flame Resistant fabrics are made from materials that are inherently nonflammable which means that the material itself has flame resistance built into the fabrics structure. These products generally remain Flame Resistant for the duration of their lifetime.

Flame Retardant refers to fabrics that have been chemically treated (often with formaldehyde) to ensure they are slow burning or self-extinguishing when exposed to an open flame. These products typically only remain Flame Retardant for approximately 50 washes.

What Standards do your products comply with?

We have various products that comply with current AS/NZS Standards including:

AS/NZS 4602.1:2011 Day/Night Use

AS/NZS 1906.4:2010 High Visibility

TTMC-W17 Traffic Management

Visit each product to see which standards they comply with or you can download a Product Overview here.

I'm a Company, do you offer Wholesale Prices for Bulk Buying?

Absolutely. Contact us with your requirements and we will see what we can do for you.

What does Delivery Cost?

The shipping cost is based on the value of your order as follows and includes gst:

FREE Shipping for orders valued at $200 or more.

SOUTH ISLAND        $ 9.00      for orders that are less than $200 in value.

NORTH ISLAND       $12.00      for orders that are less than $200 in value.

RURAL DELIVERY     $ 6.00     in addition to the above base rates.

LOCAL PICK UP         FREE     from our Showroom at 67 High Street in Renwick.

When placing an online order, the shipping cost will be automatically calculated at checkout.

How long will delivery take?

We generally send items twice a week on Mondays and Thursdays, so please allow 3-5 working days for your order to arrive.

What if I order the wrong size?

We are more than happy to exchange or refund an item in full if you choose the wrong size. Goods must be returned to us in unused condition with tags attached and original packaging within 14 days of purchase.

For more information about Returns, please see our Terms & Conditions of Sale

Do you offer Embroidery?

Yes we do!  We are really pleased to offer this In-House Service to our products:

• Supply us with a high quality PDF File so we can digitise your logo - the initial set up of a digitised logo is Free for Commercial customers who we supply to regularly.
• If you only buy a few items now and then, we can still digitise your logo for a one off set up cost of around $45.00 (inc GST). This may be more or less depending on the complexity of your Logo – ask us for a no obligation quote.
• We can then give you a per item cost to embroider once we have your logo size and requirements.
• We only use Flame Resistant Threads and Backing for Flame Resistant Products.
• Non Flame Resistant items only require standard thread and backing, so these are generally cheaper to embroider.
• Once you have approved your logo file, we can ensure any future products you order online and instore will be embroidered before being collected or sent out to you.

Please feel free talk to us about any Logo Embroidery Requirements.

What are your Terms & Conditions of Sale?

Please visit our Terms and Conditions of Sale page for full details.